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Return / Exchange

Return / Exchange

1. You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +603 2288 8000 at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.

2. For product collected from store which is found to be defective and/or is damaged inside the packaging after collection, you may return and bring back the defective product to the store where you collected the product within 3 days. You must present a valid receipt of the purchase for the return.

For home delivery, you may hand any faulty or damaged goods, or incorrect items back to the driver at the time of delivery, we will process the new parcel within 5 days. If you discover any defect or damage inside the packaging after the delivery process, please return the parcel at our nearest Elianto's Make Up store within 3 days, with valid receipt.

3. Exchange of the product or refund for the product can be arranged for the following reasons:

  • If the product is obviously expired / damaged upon collection at the store / at time of delivery.
  • If the product is expired / damaged inside packaging after collection/ delivery; and you contact customer service within same day.
  • If the product ordered is different from the item collected at the store/ delivered.

  • 4. We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 23 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock or same value product at the price which you had paid at the point of ordering.

    5. For Elianto Member, in the event of a refund, all member points received for the purchase of the refunded goods will be removed from the Member account.


    6. The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account depending on the period of time your financial institution required to arrange for the refund.

    7. You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline +603 2288 8000.